Privacy Policy

2. Information We Collect

We collect various types of information in connection with the Service, including:

• • Personal Information: Such as your name, email address, billing address, and payment details when you register or make a purchase.
• • Usage Data: Information on how you access and use the Service, including your IP address, browser type, and device information.
• • Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
• • POS Integration Data: When you connect your POS system (ClusterPOS, Clover, Lightspeed, or other supported providers), we collect inventory data, sales transactions, product information, and basic customer data contained in orders. This includes item names, quantities, prices, order dates, and product categories.
• • API Credentials: We securely store API keys, serial numbers, and access tokens required to connect to your POS system. These credentials are encrypted and used solely for data synchronization purposes.

3. How We Use Your Information

Baikely uses the collected data for various purposes, including:

• 1 To provide and maintain the Service
• 2 To process transactions and manage your account
• 3 To improve and personalize your experience with the Service
• 4 To communicate with you about updates, promotions, and other news related to the Service
• 5 To detect, prevent, and address technical issues or security threats
• 6 To synchronize data from your POS system for inventory management and demand forecasting
• 7 To generate AI-powered production recommendations and sales analytics
• 8 To maintain accurate inventory levels and prevent stockouts

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• • With service providers who assist us in operating our Service or conducting our business, so long as those parties agree to keep this information confidential
• • When required by law or in response to valid requests by public authorities
• • To protect and defend the rights or property of Baikely
• • In connection with a merger, acquisition, or sale of all or a portion of our assets
• • With your POS system provider (ClusterPOS, Clover, Lightspeed, etc.) only to the extent necessary for data synchronization and service operation

5. Security of Your Information

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of API credentials, secure API communications, regular security audits, and access controls. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. POS integration data is retained according to our data retention schedule and may be deleted upon your request or when the integration is terminated.

7. POS Integration Data Handling

When you integrate your POS system with Baikely, we handle your data as follows:

• • Data Collection: We collect only the data necessary for service operation, including product information, sales transactions, and inventory levels
• • Data Processing: Your POS data is processed to generate demand forecasts, production recommendations, and inventory insights
• • Data Security: All POS data is encrypted in transit and at rest, with access limited to authorized personnel only
• • Data Sharing: We do not share your POS data with third parties except as required for service operation or by law
• • Data Deletion: Upon request or integration termination, we will delete or de-identify your POS data within 30 days

8. Your Rights and Choices

You have the following rights regarding your personal information:

• • Access: You can request access to the personal information we hold about you
• • Correction: You can request correction of inaccurate or incomplete information
• • Deletion: You can request deletion of your personal information, subject to legal requirements
• • Portability: You can request a copy of your data in a portable format
• • POS Integration Control: You can revoke POS system access at any time through your dashboard or by contacting us
• • Opt-out: You can opt out of certain data processing activities, though this may affect service functionality

9. Third-Party Services and POS Providers

Our Service integrates with third-party POS systems and services:

• • POS Systems: We integrate with ClusterPOS, Clover, Lightspeed, and other supported POS providers
• • Data Processing: These integrations require sharing minimal data for authentication and synchronization
• • Third-Party Policies: Your use of these POS systems is also subject to their respective privacy policies
• • Service Providers: We use trusted third-party services for hosting, analytics, and customer support

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• • Data Processing Agreements with third-party service providers
• • Standard Contractual Clauses for international data transfers
• • Adequacy decisions where applicable
• • Regular security assessments of international data processing activities

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• ⚖️ Inquiries: golivier@olicai.com
• 📍 Address: Montreal, Canada